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luisfbn
New

Can't add a new subdomain

I want to add a subdomain to a domain that I have.

 

But when I add an type A record with host api.somedomain.com that points to an IP address I see the following message "An unexpected error occurred. If this issue continues, contact support".

 

Can you help me out? Thanks.

1 REPLY 1
JesseW
Community Manager

Hi @luisfbn. Welcome to GoDaddy Community! I'm not sure what would be causing that error. My first suggestion would be to try clearing your browser cache. If the issue persists, you'll probably need to get in touch with our customer care team so they can make sure there's nothing wrong on our end. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.