Showing results for 
Show  only  | Search instead for 
Did you mean: 
Go to solution

Can't change my nameservers

I have been trying to assess my nameservers for a while but each time i out in my domain name in the DNS hosting section, it tells me "This domain is owned by someone else or in a different shopper account." Please it is really urgent and important

Super User III
Super User III

Re: Cant change my nameservers



Getting that message sounds like one of a couple things

1) You are logged into multiple GoDaddy accounts within the same browser and it has gotten confused which account you are looking to work with. It is possible that the domain and the hosting you are working with are in 2 different accounts - Try using an incognito window


2) It is a cache issue with something on your computer - again try using an incognito window / different browser


If using the incognito window or seeing if it is in a separate account does not work, you will need to reach out to GoDaddy support - While monitored by GoDaddy, people who reply on this forum are other GoDaddy users and would not have access to your account.



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community