Canceled transfer. How to request refund?

[mojo]

Hello. I canceled a domain transfer for a domain which I incorrectly set up a transfer for.  How can I request a refund for the transfer fee or does that automatically happen within a set amount of time?

[CG]

Hey @mojo,

Welcome to the community! 

Right now, refunds need to be requested through our live support teams. If you've already canceled the transfer you can call in to one of our 24/7 support teams to assist with the request. 

[mojo]

Thank you @CG  Would chat be one of the ways to handle that or phone only? 

[CG · Accepted solution]

Hey @mojo,

Phone or Live Chat. Our chat teams are available Mon-Fri at 5AM - 6PM Arizona time (UTC-7). When available, you'll see a button on the top or bottom of this page to start a session. 

[mojo]

Thank you!

[Andres3D]

Hi.

But I dont see the button, because I'm from another country, I can't make a international call for only to cancel the tranfer domain.

There is another way?

[Heather]

Hey @Andres3D!

We have local support numbers available. Reach out when you can!