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Cannot unlock domain - option not available

hi everyone, my .com domain is about to renew in 29 days but i want to cancel it. now i need to unlock it first but when i go into advanced settings and try to find the edit toggle it is not there. how shall i unlock it? hope someone can help.

 

thanks

9 REPLIES 9
Moderator
Moderator

Re: Cannot unlock domain - option not available

Hi @connnnn,

 

Thanks for posting. If you want to delete the domain it should not require you to unlock it, you can delete a domain following these steps. But if you are trying to transfer the domain to a different registrar you will need to unlock it, you can see the full steps for transferring a domain here.  Hope that helps!

 

 

Lisi - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Re: Cannot unlock domain - option not available

Hello and thanks for your reply. When I follow the steps in the article "Delete products in my GoDaddy account" once I click on cancel renewal I get a pop up saying "This product can't be cancelled at this time please contact customer service". 

 

What shall I do? I can't stop auto renewal. Thank you.

Super User III Super User III
Super User III

Re: Cannot unlock domain - option not available

It sounds like you may have Protected Registration.  That would need to be removed before the domain can be canceled.

https://www.godaddy.com/help/cancel-protected-registration-1292?

Re: Cannot unlock domain - option not available

捕获.PNG

hi and thanks for the reply. i checked and it says this. doesn't seem to be protected.

pls let me know what else i can do.

 

thanks

Super User III Super User III
Super User III
Solution

Re: Cannot unlock domain - option not available

It looks like you have Protected Registration, but you can't make changes to it without 2-step verification enabled on the account.  Here is how to enable 2-step verification.

Re: Cannot unlock domain - option not available

I enabled the Protected Registration and the domain is still locked.  There is no option to turn domain lock off. 

 

Domain lock on.jpg

Super User III Super User III
Super User III
Solution

Re: Cannot unlock domain - option not available

The Protected Registration would need to be removed before the domain can be unlocked.

 

https://www.godaddy.com/help/cancel-protected-registration-1292

Highlighted

Re: Cannot unlock domain - option not available

protected registration on my domain was never set up but still my domain is locked and they is no option to unlock it

Super User III Super User III
Super User III

Re: Cannot unlock domain - option not available

@picantoIt does protect the registration from purchase.  First go thru the set-up and then you'll be able to cancel the product.

https://www.godaddy.com/help/cancel-protected-registration-1292