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Certified Domain - An Update Is Being Processed?

I ordered it back in July, almost 5 months ago, and I still appear to get the same message.

 

Image can be found here: http://image.prntscr.com/image/853e56e455d8411eb1eec6e1ec85c9bf.png

 

Any ideas how to get this update to finish, how to figure out what update is being performed, and how to resume the certification process because it's said "Pending" for the last 5 months.

1 ACCEPTED SOLUTION
Advocate VII

Hi @ShawnTrimble,

 

Sometimes part of the process requires a validation via email, and its easy to miss.  I'd contact tech support and ask them to see if they can restart the process.

 

Hope this helps,

James

Not Just Pretty Sites, Pretty Doggone Smart Sites

View solution in original post

2 REPLIES 2
Advocate VII

Hi @ShawnTrimble,

 

Sometimes part of the process requires a validation via email, and its easy to miss.  I'd contact tech support and ask them to see if they can restart the process.

 

Hope this helps,

James

Not Just Pretty Sites, Pretty Doggone Smart Sites

View solution in original post

Hi there,

 

I have the same problem which has been mentioned in this page. The web always told me an update is being processed and I need to try later. Could you please help me ? What should I do to fix it ? Or Could you please contact the tech support for me? Thanks.

 

Thank you very much,

Rex