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DS Records not saving for domains

I've been enabling DNSSEC for all domains on my account. They are all using external name servers.


When going to Manage DNS -> DNSSEC -> Add new DS record, the record appears to be added and saved (I get the "Features may be unavailable while updates are pending" message).


After a few minutes, the page refreshes, and the DS record is removed.


This is only happening for my domains - I've successfully run through this process 15+ time for .com, .net, .org and .info domains.


Hi @birkett26, thanks for posting.

There was a brief issue with making updates and changes to some domains. If you're still having trouble, I suggest calling/chatting with Support if you are still having trouble making updates.


Gary - GoDaddy | Community Moderator
24/7 Support | Check System Status

Hi Gary - I've just checked, and have the same issue, again, all domains. I will contact support.

I have the same issue, were you able to get a resolution?


I'd rather not have to sit on a phone call, is there a live chat or email option?


Thanks 🙂