Domain status not update

[TuanTran]

Hi, i want to transfer my domain c-focus.com to godaddy. My previous registrar unlock the domain and give me the auth  code. But when i purcharse a transfer services, godaddy system said my domain not unlock.

I came back to ask my registrar and they said they sure to unlock it already. I check on Whois and see EPP status: clientUpdateProhibited. I give this to my Registrar and they said it not effect the transfer domain, just can not update info of domain.

I dont know what to do now because i can not purchase tranfer. So can we do it with auth code only? Please help me, thank you.  

[TuanTran]

Just FYI, my registrar seem dont care because i am not their client anymore. And that is the reason i want to change my services. So maybe they lie about EPPcode.

[TLH · Accepted solution]

Hi @TuanTran, 

Your first step in transferring the domain is to purchase a transfer in an account with us. We do not see that transfer yet in our system. As you purchase, you may enter the authorization code that the current registrar has provided. Our Pending Transfer screen in the Domain Manager will then advise you as to the status of that transfer. If all is well, the domain will be delivered to your account with us in 5-7 days.