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Domain suspended due to incomplete WhoIs verification

My client's website at seems to be experiencing domain related issues. It redirects to, which says, "This domain is suspended due to incomplete WhoIs verification". What could be the issue here? 

Helper III

It appears they may have updated the domain contact information, or some other domain information through their domain registrar, which appears to be  I'm guessing they changed an email address, perhaps more information, but it's difficult to say.  In any case, it sounds like the registrar sent them an email with some verification instructions, and they have not completed them.  Most likely, they will need to contact in order to resolve this situation, unless they can find the email that was sent to them, and do whatever is required.