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PurplePaws
Novice

Domain, website and email help!

Please, can someone help?  I have just spent the past day trying to find out how to cancel my account.  I just phoned and had a very unhelpful person on the phone who said I can't cancel my domain which auto renewed yesterday. 

I set up a website, email and domain for my business which has not got off the ground.  The renewal fees were so expensive I had to decide to give it up until I can get my business up and running, and I don't know when this will be.  Now I'm being told I can't cancel my domain and have to keep it.  I can't get help from anyone on what I can do with this domain now that I own it for another 12 months.  I need advice and no one will help.  I don't understand domains very well, so I have absolutely no idea what I can do with it, without purchasing the web builder and email for nearly $400!  There appears to be no way to contact them apart from the phone, and I got no help on there either.  Chat keeps telling me I'm 24th in the queue.

Can anyone help me?

3 REPLIES
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Solution

Re: Domain, website and email help!


PurplePaws wrote:

Please, can someone help?  I have just spent the past day trying to find out how to cancel my account.  I just phoned and had a very unhelpful person on the phone who said I can't cancel my domain which auto renewed yesterday. 

I set up a website, email and domain for my business which has not got off the ground.  The renewal fees were so expensive I had to decide to give it up until I can get my business up and running, and I don't know when this will be.  Now I'm being told I can't cancel my domain and have to keep it.  I can't get help from anyone on what I can do with this domain now that I own it for another 12 months.  I need advice and no one will help.  I don't understand domains very well, so I have absolutely no idea what I can do with it, without purchasing the web builder and email for nearly $400!  There appears to be no way to contact them apart from the phone, and I got no help on there either.  Chat keeps telling me I'm 24th in the queue.

Can anyone help me?


@PurplePaws, I would just wait in the queue, I find it more helpful than the phone support. Provide them with your receipt number for a refund of the products/services that you do not want.

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PurplePaws
Novice

Re: Domain, website and email help!

Thanks Justin, I will give it a go.

mstrwks
Novice

Re: Domain, website and email help!

PurplePaws, if you have any thoughts of using your domain name in the future, I would hang on to it. The $20-30 it costs to renew it every year will insure it's there whenever you're ready to use it. If you let it go now, I can almost guarantee you it will be picked up by someone and you'll never get it back. Or you'll pay a premium price. You don't need to hang on to email or hosting, you can just keep the domain name.