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FORWARDING PROBLEM

Please help for forwarding problem.

 

For example, I tried to setup forwarding for "sys.netsarang.org" to "http://test.com".

 

Sometime, when I typed in sys.netsarang.org, it was forwarded to http://test.com/QkpLZ/

(not all the time)

 

"QpkLZ" is random letter. 

 

Is there any idea to solve the problem?

 

Thanks

 

 

 

 

5 REPLIES 5
Employee
Employee
Solution

Re: FORWARDING PROBLEM

Hi @apple77

 

Thank you for your post. Please bring this to the attention of our support team so this may be addressed as the result is not an expected result by design.  If possible please preform a Wireshark trace and provide the results to our team

 

Wireshark Tracing ( this does not work if you are forwarding to https://)

Wireshark is a network protocol analyzer that can be installed on Windows, Linux and Mac. It provides a comprehensive capture and is more informative than Fiddler.

To use:

  1. Install Wireshark. (Mirror here)
  2. Open your Internet browser.
  3. Clear your browser cache.
  4. Open Wireshark
  5. Click on "Capture > Interfaces". A pop up window will show up.
  6. You probably want to capture traffic that goes through your ethernet driver. Click on the Start button to start capturing traffic via this interface.
  7. Visit the URL that you wanted to capture the traffic from.
  8. Go back to your Wireshark screen and press Ctrl + E to stop capturing.
  9. After the traffic capture is stopped, please save the captured traffic into a *.pcap format file 
  10. Provide the file to our team for review

REF# https://confluence.atlassian.com/kb/how-to-capture-http-traffic-using-wireshark-or-fiddler-779164332...

 

Thank you again!

-TechFly 

Re: FORWARDING PROBLEM

We have been having the same problem with several of our websites as well, just in the past week or two. When it forwards, it randomly attaches 4 or 5 letters to end, after the /. I have now gone into each website we own to make sure we have a custom 404 page designed, so they at least know they are arriving at the correct website, but this is really annoying. I have not been able to figure out WTF is going on? 

Re: FORWARDING PROBLEM

Just searched all threads and finally found an answer, I think???

 

Bsb, wrote yesterday on someone else's thread:

 

"We were having the same issue at work. Fortunately, I finally found a GoDaddy rep who knew how to fix the issue. You'll need to change one of two settings (or both) to fix the problem. First, if you're redirecting to a secure site, you'll need to select "https://" from the drop-down. Second, if you're not forwarding to a subdomain (e.g. blog.yourwebsite.com or store.website.com) then you must put "www." at the beginning of your URL for the forwarding to work consistently. So, yourwebsite.com will not forward consistently, but www.yourwebsite.com will. Hope this helps."

 

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Re: FORWARDING PROBLEM

I have done the above steps but it is still unstable (forwarding doesn't work sometimes).
When I do several nslookup(s) on my forwarded domain name on both registered nameservers, it gives several IP Addresses which I think lead into the problem. 
Is there any official solution for this?

Thanks in advance.

Moderator
Moderator

Re: FORWARDING PROBLEM

Hey @JuneSong,

 

Can you share the domain name this is occurring on? Multiple IP addresses being listed in DNS results would suggest the domain is not being pointed correctly to our domain name forwarding services as only one IP address should be listed.

 

If you reach out to our live support team via phone or live chat, they should be able to quickly review and correct the IP address settings as long as you're pointed to our nameservers.

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support