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Foward Domain with Masking Error Message

I'm trying to forward my domain with masking, but I receive an error stating: "Your request can't be completed right now. Please try again later. If this issue continues contact support."

 

My first attempt was Sunday afternoon, it's now Monday morning and I'm getting the same error.

 

I found a similar post here from Nov 2016 that said this issue was resolved and it's not an ongoing issue.

 

I've already called support and my 7 minute hold turned into 75 minutes.

 

 

1 REPLY 1
Moderator
Moderator

Re: Foward Domain with Masking Error Message

Hi @LDWilliams,

 

Thanks for being part of GoDaddy Community. This error can sometimes occur if you have DNS template on your domain, if you do have a DNS template you'll need to remove it: https://www.godaddy.com/help/delete-dns-templates-23872. I'd also recommend clearing your cache or testing access from a different browser. If you continue to encounter the same error it may be best for you to reach out to our live support so they can further investigate the issue, here's how they can be reached: https://www.godaddy.com/community/Account-Management/Godaddy-Customer-Support-contact-phone-numbers-...

 

 

Lisi - GoDaddy | Community Moderator
24/7 support available at x.co/247support