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Friends WWW no longer working

Hello everyone, thanks for any advice in advance. A friend of mine has asked me to help him with figuring out his website. He used to be able to go to his website by typing in www.tuckright.com however now he can no longer do that. He can still get there by typing in tuckright.com or https://tuckright.com. One of the issues that we're having is some of his images are not showing up and when I dig a bit deeper I see that it's because the images have https://www. One of his links was also set to https://www. When i removed the WWW from the link it worked fine. I think I can go in and get the images to work however, I am not sure why this issue has occurred in the first place. I can get into his GoDaddy and I see he has web hosting but I don't see the domain under the domains tab. I am not sure where he has the domain thru. I also have access to the cpanel. Anyone have any advice? Thanks again!

4 REPLIES 4

Re: Friends WWW no longer working

Oh, I forgot to mention, I can see the images when I use Opera, but not on Edge, IE, Chrome or FF. My friend cannot either. I do not think this is a local issue because the only browser the images work fine on is Opera, I still cannot go to www.tuckright.com on Opera tho. My friend also lives several hours away from me and it's not working for him as well. 

Super User III Super User III
Super User III

Re: Friends WWW no longer working

Make sure you have this record in the DNS, which basically means www.yourdomain.com is to use the same IP address as yourdomain.com

 

CNAME-

Host: www

Points to: @

Re: Friends WWW no longer working

Would that be found on GoDaddy? The cpanel or the place he bought the domain. I only see on GoDaddy he has the hosting but I don't see it as a domain. Also why would this have changed? Everything was working fine for months and now all the sudden it just stopped.
Super User III Super User III
Super User III
Solution

Re: Friends WWW no longer working

It looks like the domain is registered elsewhere but using GoDaddy nameservers.  This does seem unusual, you may need to contact support and tell them what is happening.  It could be the DNS needs to be refreshed.

https://www.godaddy.com/help/contact-us