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Friends WWW no longer working

My friend has his website hosted by GoDaddy but the Domain is hosted by BlueHost. When I type in https://tuckright.com or just tuckright.com everything works. But when I type in www.tuckright.com it doesn't show up. Godaddy doesn't have access to the DNS but I have finally gotten access to BlueHost. However when I am in the zone editor I already see the CNAME WWW points to tuckright.com. That is the only cname there, @ points to the IP address. While I no expert I thought beings the WWW points to tuckright.com that meant that www.tuckright.com would go to tuckright.com. That's not the case.

 

Oh I did create a post the other day with this same issue but it was closed with the solution having been provided but I didn't get to post these errors until it was to late. 

3 REPLIES 3
Super User III
Super User III

Re: Friends WWW no longer working

@Neublet 

 

The DNS for tuckright.com is ns33 and ns34.domaincontrol.com which are the GoDaddy DNS servers.

 

Therefore you need to add the WWW recording in the GoDaddy DNS - if you are attempting to add it in Bluehost that will have no effect



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Re: Friends WWW no longer working

I understand that I need to add the WWW to the DNS records on godaddy. The problem is when I go to the Domains section for GoDaddy there is not Domain there. When I go to bluehost it shows the Zone Editor there where I can change the CNAME but it already is setup for WWW to point to tuckright.com. When I spoke with BlueHost customer support they said beings the nameservers are with GoDaddy they need to change the CNAME. When I speak to GoDaddy support they say that the Domain is not with them it's with BlueHost. Neither side can seem to help. I am not sure why the site will work with tuckright.com but not www.tuckright.com.

 

The bluehost Zone Editor shows HOST = www POINTS TO = tuckright.com now I don't know much about this but doesn't that mean if I type in www.tuckright.com it will take me to tuckright.com? If that's right then obviously the issue is somewhere else. If that's incorrect, what record should I create to make it work on BlueHost. I understand the issue may be somewhere else but it can't really hurt to change it to what "should" work and just see what happens. right?

Super User III
Super User III
Solution

Re: Friends WWW no longer working

@Neublet 

 

The domain is registered with FastDomain (http://www.fastdomain.com) but the DNS is pointed to GoDaddy - 

 

If you are referring to the products page - that is correct the domain would not show there. Assuming it is in your account as an "Offsite DNS" you should see the domain when you goto https://dcc.godaddy.com to be able to manage it. If not it means that it is in someone else's account as a hosted DNS - the solution would be in FastDomain to either change the DNS to use their Name Servers or change it to the bluehost nameservers



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community