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Go Daddy domain on G Suite expired, and "clientRenewProhibited"

I purchased a domain some years ago, through Google Apps. Looks like google used GoDaddy to register it.

My domain has expired 7 days ago, because it was a problem with my credit card. I am in the "redemption period", but I can not re-activate the domain via the standar Google renewal page, because is locked... Domain Status: clientRenewProhibited.


Registrar Info
Name:  GoDaddy.com, LLC
Whois: Server whois.godaddy.com
Referral: URL http://www.godaddy.com
Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
    clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
    clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
    clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited


I need to unlock and renew my domain, but I am not a Godaddy client. I think, only godaddy has the permision level to do it.

Please help, I need to resolve this issue as soon as possible.

1 REPLY 1
Community Manager
Community Manager
Solution

Re: Go Daddy domain on G Suite expired, and "clientRenewProhibited"

Hi @gmingus. Thanks for being part of GoDaddy Community! In this situation, I'd suggest emailing our team that handles such situations. You can do so at gdomains@secureserver.net. Be sure to include the following information when you email:

  • Domain name
  • Google user ID
  • Google PIN

The team that handles these issues will reach out if they need additional information or need you to take further action. You can also connect with the team by calling our support team Mon - Fri 6:00 a.m. to 8:00 p.m. (AZ time). 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.