So, my client's site is linked to a Squarespace template, but I need to change some of the DNS records to point to an external webmail server. I spoke to Squarespace and they said I need to delete the template in godaddy and reenter the DNS records with my adjustments. But, on the DNS management screen the button to 'remove template' is faded out and unactionable. How can I do this?
I am not sure why it would be faded out. I assume that it is because you recently added the template.
Check from different view of the domain control centre if you can remove it from there.