Hi @Pisceangirl. Thanks for being part of GoDaddy Community! From what I can tell, acti-labs.com is not registered or hosted with GoDaddy. If you need help with an account with that website, you would need to reach out to them directly. If you have a different GoDaddy domain that you need help with, feel free to share that. It may help others in the community offer suggestions on how you can move forward.
JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.