I have been contacting several time the suppport team but all the solutions they've proposed are not working.
I have a website with 2 language subdomains (.fr and .it) and they are working OK but when I add www the URL is not working.
I've been told to change the DNS CNAME from ".it" to "www" and now what I see is the contrary: www.fr.lunarubini.com is working while fr.lunarubini.com is not.
I've tried to add both "www" and "it" in the DNS but this is not possible.
I'm not a technical persona - Does anyone know what could be the reason behing this or faced the same issue?
Many thanks in advance
Try adding these A records
Select record type "A"
hostname : www
IP Adress : y220.127.116.11
If you already have the above add this too:
www.fr.lunarubini.com. A 18.104.22.168
Thank you for your reply.
I have tried to add both and the system always says "The CNAME already exists" (firs case) and "The specified record already exists" (when I try the second).