cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Language subdomains not working with www

Hello,

 

I have been contacting several time the suppport team but all the solutions they've proposed are not working.

I have a website with 2 language subdomains (.fr and .it) and they are working OK but when I add www the URL is not working. 

I've been told to change the DNS CNAME from ".it" to "www" and now what I see is the contrary: www.fr.lunarubini.com is working while fr.lunarubini.com is not.  

I've tried to add both "www" and "it" in the DNS but this is not possible. 

I'm not a technical persona - Does anyone know what could be the reason behing this or faced the same issue?

Many thanks in advance 

2 REPLIES 2
Resolver II

Try adding these A records

ADD RECORD

Select record type "A"

hostname : www
IP Adress : y23.227.38.32

 

If you already have the above add this too:

www.fr.lunarubini.com. A 23.227.38.32

Hi,

 

Thank you for your reply.

I have tried to add both and the system always says "The CNAME already exists" (firs case) and "The specified record already exists" (when I try the second).

 

Thanks