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bbardiz
Novice

Latin Character problem while registration renewal

Hello 

I can not renew my domain registration. On payment screen i get this error:

 

"At this time, WHOIS only accepts registrant information in Latin characters. This information is publicly available using the WHOIS service".

 

My info is in latin but i get this error. Other topic related this problem seems solved but actually no valid answer given. Please help me.

 

Thanks

 

Boran

3 REPLIES
Moderator
Moderator

Re: Latin Character problem while registration renewal

Hello @bbardiz!

 

Welcome to the community! I'm hoping you were able to get this resolved already. One thing to check is if you're pasting information in, make sure there are no extra spaces or anything in your details. If you were not, I'd recommend reaching out to our support team on this so they can go over what you're trying to enter with you and let you know what could be causing that error.

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support

Re: Latin Character problem while registration renewal

facing the same issue every time no satisfactory answer from online support as well they just want your card number to do the payment they don't have any answer for this one.

Re: Latin Character problem while registration renewal

If you are using Chrome - Go to incognito Window (ShortCut - Ctrl+Shft+N)     OR in Firfox use New Private Window.. Logged in that Page and Proceed for Payment 

 

It worked for me - any assistance email or hi@niyazsky.com