Not receiving Domain transfer confirmation (email as well not in the transfers section)

[Josh-TheFresh]

Hi, i am trying to transfer a domain from GoDaddy to AWS.

All sorted on AWS's side, but im not receiving the confirmation email and the domain doesn't appear in the transfer out section. Any ideas?

[PL281]

@Josh-TheFresh 

Just to confirm, that while you have the domain unlocked and have entered the auth code into AWS, you aren't getting the confirmation emails to your email. 

Do you have domain privacy enabled on the domain??

[Josh-TheFresh]

Domain is NEELDENTISTRY.COM. Privacy is off but after doing a whois lookup returns:

Registrant Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=NEELDENTISTRY.COM
Admin Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=NEELDENTISTRY.COM
Tech Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=NEELDENTISTRY.COM

 That doesn't seem correct?

Even if the email isnt received shouldn't the transfer request be in the Transfers Out tab?

[Josh-TheFresh]

@PL281  Woops, didn't mean to mark accepted.  Thanks for the help tho. 

Domain privacy is turned off, but after doing a who.is:

Registrant Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=NEELDENTISTRY.COM
Admin Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=NEELDENTISTRY.COM
Tech Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=NEELDENTISTRY.COM

 That doesn't seem correct?

[Josh-TheFresh]

@PL281 

Privacy is off! but after doing a whois:

Registrant Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=NEELDENTISTRY.COM
Admin Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=NEELDENTISTRY.COM
Tech Email: Select Contact Domain Holder link at https://www.godaddy.com/whois/results.aspx?domain=NEELDENTISTRY.COM

Is that correct? Could that be the issue?

[PL281 · Accepted solution]

@Josh-TheFresh 

I've got to tell you that is first time I've ever seen that - here is what I personally would try

1) Go into the GoDaddy Domain Manager and check what the contact are - I've had weird WHOIS information before when I transferred a domain into GoDaddy

2) You may have to run an update on the contact information - if you do make sure you UNCHECK the lock for 60 days.

3) If everything looks correct in the domain manager then you might have to reach out to GoDaddy support as they may have to