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Redirecting to Wrong Website

I transferred my portfolio website from one hosting service and am now using Squarespace. I successfully connected my domain to this site, but it only works when I include the www in the URL. Otherwise, it redirects to the wrong domain (I think it is connecting to an old domain of mine that should now be deactivated). All A records point only to my squarespace IP addresses. Any ideas how to resolve this?

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Super User II
Super User II
Solution

Re: Redirecting to Wrong Website

Hey there @sophmathiou 

 

Out of curiosity, have you looked at this Squarespace Help Article? It looks like it gives all the necessary steps. DNS changes can possibly take 24-48 hours on GoDaddy's system, but it's usually much faster. Honestly, if this doesn't work, I'd try calling Squarespace support to see if they can assist. If you call GoDaddy on this one, I'm afraid they won't be able to help much.



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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Super User I Super User I
Super User I
Solution

Re: Redirecting to Wrong Website

TypeHost/namePoints to/value
A record@

[Squarespace IP address]

 

Make sure your A records for host @ all point to Squarespace IP addresses, if you still have others for services you no longer use they should be deleted.

View solution in original post

4 REPLIES 4
Highlighted
Super User II
Super User II
Solution

Re: Redirecting to Wrong Website

Hey there @sophmathiou 

 

Out of curiosity, have you looked at this Squarespace Help Article? It looks like it gives all the necessary steps. DNS changes can possibly take 24-48 hours on GoDaddy's system, but it's usually much faster. Honestly, if this doesn't work, I'd try calling Squarespace support to see if they can assist. If you call GoDaddy on this one, I'm afraid they won't be able to help much.



I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community


View solution in original post

Highlighted
Super User I Super User I
Super User I
Solution

Re: Redirecting to Wrong Website

TypeHost/namePoints to/value
A record@

[Squarespace IP address]

 

Make sure your A records for host @ all point to Squarespace IP addresses, if you still have others for services you no longer use they should be deleted.

View solution in original post

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Re: Redirecting to Wrong Website

I have already checked this. All A records point to Squarespace IP addresses.

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Moderator
Moderator

Re: Redirecting to Wrong Website

Hi @sophmathiou,

 

Welcome to the Community!

If you'll include your domain name in a reply, our volunteers will be able to test the website in a browser. They'll also be able to take an external look at your DNS to see what's going on. Squarespace is very specific about adding the correct DNS to the domain. 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support