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SubDomain Forward With Masking Not Working

I am trying to redirect a subdomain of my domain in godaddy to my website hosted on

When I add the subdomain redirect with Masking and set it temporary or Permanent it adds an A record with host name as support and it is pointing to an IP address which is not the same as my website's IP, how can I update that IP or is it needed some more settings?

When browse the website it gives an error message saying "xyz refused to connect"sdfsdfsfd.JPG

Rockstar II Rockstar II
Rockstar II

Re: SubDomain Forward With Masking Not Working

Remove the forwarding and you'll be able to create the appropriate A record to point to the IP address of your hosting account.  Forwarding is for situations where you wouldn't be able to do that.