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The ID name entered did not match the actual document.

Hi,

Can someone please provide me with insights or recommendation on this. I've tried calling support 4 times on this issue and getting nowhere. 

Screenshot 2019-09-21 at 07.07.31.png

 

This is in relation to the activation of a transferred domain. 

My GoDaddy contact details are updated and reflect my name, address,etc.
The domain contact details are updated and reflect my name, address, etc.

I am uploading my Swedish passport page (full legible) and supply my full name that is written in my passport, which matches my contact details in GoDaddy and the domain.
I am also providing my passport number, but still getting this message. 

I would be grateful if someone could contact me about this or provide clarification on what this message means.

 

Thanks.

 

1 REPLY 1
Moderator
Moderator
Solution

Re: The ID name entered did not match the actual document.

Hi @DXBDXB,

 

Welcome to the Community!

It sounds like you are dealing with a CCTLD verification. As our Community forum is made up of volunteers, we aren't able to assist with verifying a domain, or approving documents. 

 

That said, please choose the correct link in this article for your domain. The resulting page should provide activation/verification details and instructions. If you still need assistance in completing this process, it will need to be escalated by an agent to the CCTLD team. Please review the article first, as they will require your documents.

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support