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    camilleamaupin
    New
    ‎05-06-2019 12:04 PM

    Trouble forwarding my domain to Etsy shop

    Hi,

     

    Seems like this should be easy but I'm having trouble. I originally purchased a domain through Etsy, which I then linked to my Shopify store using DNS records and had no issues. I have since gotten rid of Shopify and just want my domain www.thriftedhoney.com to forward onto my Etsy shop URL, which is www.etsy.com/shop/thriftedhoney. I purposefully transferred my domain from Etsy (Tucows) to GoDaddy so that I could do this. 

     

    Domain: www.thriftedhoney.com 

    My only DNS record: A record is 50.63.202.1

    Etsy shop: www.etsy.com/shop/thriftedhoney

     

    I keep getting this same message on the Domain Manager page when I try to forward my domain: An unexpected error occurred. If this issue continues, contact support. Below is what I have filled out that's NOT working.

     

    Forward to http://www.etsy.com/shop/thriftedhoney

    Permanent (301)

    Forward only

     

    Can anyone please help me understand this? Am I missing some more DNS records? I apparently am using external nameservers which might be a problem, but I don't know how to fix that.

     

     

    Reply
    4 REPLIES 4
    MrVapor
    Super User III
    Super User III
    ‎05-06-2019 12:10 PM

    Re: Trouble forwarding my domain to Etsy shop

    @camilleamaupin 

     

    When you copy/paste the URL in the forwarding block, are you leaving in the http:// portion? If so, take it out.



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    Reply
    camilleamaupin
    New
    ‎05-06-2019 12:12 PM

    Re: Trouble forwarding my domain to Etsy shop

    No, I'm not including it. I only type www.etsy.com/shop/thriftedhoney

    Reply
    JesseW
    Community Manager
    Community Manager
    ‎05-10-2019 09:50 AM

    Re: Trouble forwarding my domain to Etsy shop

    Hi @camilleamaupin. Thanks for posting. It looks like you've been able to resolve this issue. I am forwarded to your Etsy site when I visit your domain. If so, please consider following up here with the steps you took to resolve the issue. Others may benefit from what you've experienced. Thanks!

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.
    Reply
    camilleamaupin
    New
    ‎05-10-2019 06:47 PM
    Solution

    Re: Trouble forwarding my domain to Etsy shop

    Yes, I resolved the issue on my own! I'll try my best to explain...

     

    My nameservers were connected on a site other than GoDaddy which was not letting me forward my domain. I even did the live chat with a GoDaddy specialist and he was not able to help me. 

     

    In DNS Management, I went to edit my nameservers and changed them to default, instead of custom. This gave me automatic default GoDaddy nameservers. 

     

    Custom nameservers: portal.dynect.net

    Default GoDaddy nameservers: ns59.domaincontrol.com

     

    After I did this it told me my domain was not being used, and would I like to set up a website, forward my domain, etc. I was then able to forward my domain with no issues.

    Reply

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