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Trouble forwarding my domain to Etsy shop



Seems like this should be easy but I'm having trouble. I originally purchased a domain through Etsy, which I then linked to my Shopify store using DNS records and had no issues. I have since gotten rid of Shopify and just want my domain to forward onto my Etsy shop URL, which is I purposefully transferred my domain from Etsy (Tucows) to GoDaddy so that I could do this. 



My only DNS record: A record is

Etsy shop:


I keep getting this same message on the Domain Manager page when I try to forward my domain: An unexpected error occurred. If this issue continues, contact support. Below is what I have filled out that's NOT working.


Forward to

Permanent (301)

Forward only


Can anyone please help me understand this? Am I missing some more DNS records? I apparently am using external nameservers which might be a problem, but I don't know how to fix that.



Super User III
Super User III

Re: Trouble forwarding my domain to Etsy shop



When you copy/paste the URL in the forwarding block, are you leaving in the http:// portion? If so, take it out.

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Re: Trouble forwarding my domain to Etsy shop

No, I'm not including it. I only type

Community Manager
Community Manager

Re: Trouble forwarding my domain to Etsy shop

Hi @camilleamaupin. Thanks for posting. It looks like you've been able to resolve this issue. I am forwarded to your Etsy site when I visit your domain. If so, please consider following up here with the steps you took to resolve the issue. Others may benefit from what you've experienced. Thanks!


JesseW - GoDaddy | Community Manager | 24/7 support available at | Remember to choose a solution and give kudos.

Re: Trouble forwarding my domain to Etsy shop

Yes, I resolved the issue on my own! I'll try my best to explain...


My nameservers were connected on a site other than GoDaddy which was not letting me forward my domain. I even did the live chat with a GoDaddy specialist and he was not able to help me. 


In DNS Management, I went to edit my nameservers and changed them to default, instead of custom. This gave me automatic default GoDaddy nameservers. 


Custom nameservers:

Default GoDaddy nameservers:


After I did this it told me my domain was not being used, and would I like to set up a website, forward my domain, etc. I was then able to forward my domain with no issues.