Skip to main content
Help Center
The GoDaddy Community will undergo maintenance starting on Tuesday, August 3rd at 3pm PST / 6pm EST. Learn more
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
JerielT
New

Unable to edit CNAME www. because of template.

Hi ive been trying to edit the CNAME www. of my domain but its been locked by the template from shopify and i cant seem to remove the template. Please help Q_Q

1 REPLY 1
TLH
Moderator
Moderator

Hi @JerielT

 

Welcome to the community!

 

It sounds like you may need to re-create custom nameservers for your domain as it is advising that you cannot edit the nameservers as you have set it up. While you have not mentioned the specific domain, see if the article below will assist you in this process.

 

Set custom nameservers for domains registered with GoDaddy:https://www.godaddy.com/help/set-custom-nameservers-for-domains-registered-with-godaddy-12317

 

And of course, our customer support can assist at one of the numbers below.

 

 

TLH - GoDaddy | Community Moderator
Supporting you at godaddy.com/help/contact-us