Updated preferences, but changes were not saved

[Gsmx1025]

    I've updated my contacter preference several days ago, also changed

my domain default preference settings.

    But the two domains which was being registered newly, your program

is still using my old preference settings in whois contact.

    Obviously, I am being requested to verify the whois contact information

through the old email-address. It has already been canceled. It can not

being accessed anymore. 

    So, I tried to get your support. Guess what, I am being shocked that

The Godday Groups which is the Best RA in 2018 has never provide any

supporting-service for their clients in a online way.

    Then I tried to edit the info to fixing this problem by myself. Okay, It's

great, I have to verify both two email-address now.

    Why would that be so difficultly to get your supporting?

    Do you guys hate your customers so much that never want talk with them totally?

[TLH · Accepted solution]

Hi @Gsmx1025.,

Welcome to the Community!

We appreciate your feedback on support options. GoDaddy has opted for live, real-time support options instead of email support. We have phone support available at the numbers here: x.co/247support. If calling isn't an option for you, please try our live chat available Monday-Friday from 5am-6pm Arizona time (MST) on the US/English home page (https://www.godaddy.com/help/contact-us).

In addition, we have this very Community, with customers like you, that can help each other with like-experiences to help with product issues. 

Please be aware that the Contact Preferences and the Domain Defaults (both under your profile settings) are not the same. Only the latter will determine what address is on your domains upon registration. The former will be used for payment and account verifications.