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Want to use my custom domain for the store

Cant seems to figure out how to go about it and the 24/7 support says they will be with me in about 72 hrs. for the 2nd time. I cant really waste time waiting for their response as I am working. Anyone who can help me out?

3 REPLIES 3
Super User II

Hey there @CyberPinoy,

 

We'd love to try to help. Please provide the following info:

 

  • What is your domain name / URL?
  • Have you made any DNS changes recently? If so, how long ago did you make them?
  • What type of hosting platform are you on? (Ex. GoCentral, cPanel, Plesk, etc.)
  • What is your hosting package level? (Ex. GoCentral Personal, Deluxe cPanel, Ultimate Plesk, etc.)
  • What type of website do you have? (Ex. GoCentral, WordPress, Joomla, etc.)
  • What type of error are you experiencing?
  • Please supply any error codes you may be receiving and please be specific.
  • What steps have you taken so far to correct the issue?
  • Please provide screenshots of what you see if at all possible.


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Do I need a hosting to customize or connect my domain to my reseller storefront? It’s the only thing that I want to fix.

I am interested in what they say because I am having this same issue.