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Want to use my custom domain for the store

Cant seems to figure out how to go about it and the 24/7 support says they will be with me in about 72 hrs. for the 2nd time. I cant really waste time waiting for their response as I am working. Anyone who can help me out?

Super User II

Hey there @CyberPinoy,


We'd love to try to help. Please provide the following info:


  • What is your domain name / URL?
  • Have you made any DNS changes recently? If so, how long ago did you make them?
  • What type of hosting platform are you on? (Ex. GoCentral, cPanel, Plesk, etc.)
  • What is your hosting package level? (Ex. GoCentral Personal, Deluxe cPanel, Ultimate Plesk, etc.)
  • What type of website do you have? (Ex. GoCentral, WordPress, Joomla, etc.)
  • What type of error are you experiencing?
  • Please supply any error codes you may be receiving and please be specific.
  • What steps have you taken so far to correct the issue?
  • Please provide screenshots of what you see if at all possible.

I am a GoDaddy End User - Just Like You
* Please note that I DO NOT answer private messages. Please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. If you contact me via PM for help, I will give you a price quote for my personal services. Thanks! *

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Do I need a hosting to customize or connect my domain to my reseller storefront? It’s the only thing that I want to fix.

I am interested in what they say because I am having this same issue.