Hey there @superhamsters,
First thing I'd do is clear my cache, restart my router, and reboot my machine to see if that's the issue. If not, your only recourse is to give support a call or start a livechat as that would be a system glitch. We can't help with those on the community forums because we're volunteers.
Hope that helps!
Once your issue is resolved,
please be sure to come back and click accept for the solution