can't cancel auto renew domain names

[cantcancel]

Can't cancel auto renew from domain names - this should be easy

got message 'this domain is currently protected' - i go into the domain and it says 'domain is protected but you must complete set-up'

So all i want to do is cancel auto-renew - called local supported telephone number and hung up after waiting for 18 mins.

Please help 

[MrVapor · Accepted solution]

Hey there @cantcancel 

It sounds like you have Protected Registration. This article should help you deal with that so you can cancel the auto-renew. 

Unfortunately, if that doesn't work, you'll need to call in for support on this one.

[dmpsyrq1]

hi I want to cancel

[Belloibrahim]

You guys just charged me $18.17 for a domain i don't have. 

You are criminals. If you return my money i will report you to the police

[Belloibrahim]

You guys just charged me $18.17 for a domain i don't have. 

You are criminals. If you don't  return my money i will report you to the police