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can't cancel auto renew domain names

Can't cancel auto renew from domain names - this should be easy

got message 'this domain is currently protected' - i go into the domain and it says 'domain is protected but you must complete set-up'

 

So all i want to do is cancel auto-renew - called local supported telephone number and hung up after waiting for 18 mins.

 

Please help 

4 REPLIES 4
Super User III
Super User III
Solution

Re: can't cancel auto renew domain names

Hey there @cantcancel 

 

It sounds like you have Protected Registration. This article should help you deal with that so you can cancel the auto-renew. 

 

Unfortunately, if that doesn't work, you'll need to call in for support on this one.



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Re: can't cancel auto renew domain names

hi I want to cancel

Criminal activity

You guys just charged me $18.17 for a domain i don't have. 

You are criminals. If you return my money i will report you to the police

Criminal activity

You guys just charged me $18.17 for a domain i don't have. 

You are criminals. If you don't  return my money i will report you to the police