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domain name missing after registration

just brought a domain but its not showing up on my products... why?? the money has been taken from my account too

 

1 REPLY 1
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Community Manager
Community Manager

Re: domain name missing after registration

Hi @sherishjad1996. Thanks for being part of GoDaddy Community. 

 

There are multiple reasons for why this might be happening. The most common are:

  • The order is still pending. This can happen with payment methods like Alipay or CC Avenue.
  • The order was placed in a different account than your currently logged into. Check your order history to make sure you're in the correct account. You can also find account numbers on order confirmation emails. 
  • Registration error. This isn't very frequent but can happen. 

If you know the order was processed and that you're in the right account (using the information above) then it's very possible that there was an issue with the domain registration. In most cases, these are automatically refunded within 24 hours. Please reach out to our support team if you need more information. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.