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new DNS issue

hi, i can not access the site like i could before.

 

i added a CNAME because i was told by vbulletin support that it was set incorrect and causing an issue within the site. the day after i added the additional CNAME when i searched google for the domain www.metalshapershub.com, i get the result but when i click on it i get a blank page. it has been like this for nearly 2 weeks now.

 

i called godaddy and spoke to a guy who suggested i remove the forwarding and ''park'' the domain. after the domain was parked i reset the DNS as it was before when it worked. but i still get the blank screen when i click the link on google. it's been like this for a week now. i need to sort this out.

 

please help

6 REPLIES 6
Super User III Super User III
Super User III

Re: new DNS issue

If you could provide a screenshot of your DNS records.  Also for clarification are you using vBulletin Cloud or some other host?

Re: new DNS issue

sorry, yes it's vbulletin cloud.

here are the screen shots:-

Capture.PNGCapture1.PNG

 

Super User III Super User III
Super User III
Solution

Re: new DNS issue

The CNAME for www should have your *.vbulletin.net address instead of @.

 

Then the Forwarding should be to your domain with www (www.yourdomain.com), 301 redirect, forward only (no masking).

Re: new DNS issue

thank you nate, so we should be good with this:-

 

Capture.PNGCapture1.PNG

Re: new DNS issue

sorry , just changed that to 301 redirect

Super User III Super User III
Super User III

Re: new DNS issue

Haha yep, sounds good!  Welcome to the Community!