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why do I have to add www in the domain for it to redirect me to the page?

Hi, just recently I connected my new website to the domain I purchased here, but I'm having some issues regarding to it.

 

When I write www.traversegame.com it sends me to the website with the updated domain. But if I put traversegame.com the domain redirects me to the website builder.. http://www.im-creator.com/free/btek/traverse

 

how can I change that?

3 REPLIES 3
Super User III Super User III
Super User III

Re: why do I have to add www in the domain for it to redirect me to the page?

Make sure the website is published to the naked domain, yourdomain.com instead of www.yourdomain.com

 

https://help.imcreator.com/hc/en-us/articles/201981221-Connecting-an-Existing-Domain

 

You'll also need to ensure your domain has a couple DNS records to link it to the website.

 

A record-

Host: @

Points to: 174.129.25.170

 

CNAME record-

Host: www

Points to: imxprs.herokuapp.com

 

https://www.godaddy.com/help/change-an-a-record-19239

New

Re: why do I have to add www in the domain for it to redirect me to the page?

I have done all those and still the same

 

noticed that I had "forwarding" set to the page, so removed it. 

 

 

now when I go to traversegame.com it shows me these...2112.PNGCapture.PNG

Super User III Super User III
Super User III

Re: why do I have to add www in the domain for it to redirect me to the page?

Changes to the DNS can take about an hour or sometimes longer.  Forwarding should be off, as it applies a special pre-made template that affects your ability to manage the DNS.  In the DNS make sure there is only one A record for host @ and it points to the IP address of your website.