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nikolas
Novice

Account sending spam viagra mail and constantly getting bounce back mails!

hello for two days not I've been getting returning emails about viagra which I clearly did not send. I've seen that this has happened to a lot of people but have not seen any solutions. What can I do to fix this? Would changing my passwords work? Is there something you could do?

 

Al the best,

 

Nikolas

6 REPLIES
Moderator
Moderator

Re: Account sending spam viagra mail and constantly getting bounce back mails!

Greetings @nikolas ,

 

Thanks for coming to the Community! You didn't mention your type of email, but this may give you a lead on what causes this and what to do. You can always contact support for account specifics.

 

https://godaddy.com/help/why-am-i-getting-bouncebacks-for-messages-i-didnt-send-3959

 

I hope that helps,

Thomas D. - GoDaddy | Community Moderator
24/7 support available at x.co/247support

 

 

 

 

nikolas
Novice

Re: Account sending spam viagra mail and constantly getting bounce back mails!

Hey Thomas

 

Thanks for your reply, I tried the suggestions on that page but nothing changed. In fact it seems like it's going more crazy. Just changed the password again but that doesn't do anything. Just now it got up to 2300 emails.

 

I have a cPanel email with hosting, not sure if this answers your questions.

 

I've also been having problems sending emails with macmail client for some months now. From the iphone it seems to be ok but somehow the outgoing server is not accepted or rejected from mail client.

pamelagrow6
Experienced

Re: Account sending spam viagra mail and constantly getting bounce back mails!

This is a huge issue that GoDaddy is ignoring and there are several posts about it in Community. I've called them out publicly in a few tweets and they'll say it's YOUR problem.

DougL
Accomplished

Re: Account sending spam viagra mail and constantly getting bounce back mails!

Sorry to hear that you too are having this issue...

It took about 5 days for the SPF in the DNS to propagate to the servers for me to have them stop.

It is still better that you get the "bounce-backs" than your clients and it should end with the SPF in place.

2300 wow!! Was this in one day or since it began?

brentorama
Novice

Re: Account sending spam viagra mail and constantly getting bounce back mails!

Ive gotten this email about three or four times in the last four weeks

 

GoDaddy understands that email is a vital part of business today and we take our commitment to customer security seriously. We have reason to believe that your email account ****** may have been compromised.

 

So has GoDaddy itself been compromised?  Is there a solution?  What are we paying for?

brentorama
Novice

Re: Account sending spam viagra mail and constantly getting bounce back mails!

No.  It doesn't help.  At all.

 

I suppose I'll try my luck with the phones after work.