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Autoresponder not working

I'm having an issue with the autoresponder not sending after the first email gets sent. 

 

Does the system get hung up if you alternate the timeline between days/weeks at all?

 

Example 1:

1st email: does send and does send immediately.

2nd email: set to send one week after 1st email, never sends.

3rd email: set to send one week after 2nd email, never sends.

 

And

 

Example 2:

1st email: does send and does send immediately.

2nd email: set to send one week after 1st email, does send.

3rd email: set to send one week after 2nd email, does send.

4th email: set to send 2 days after 3rd email, does send.

5th email: set to send 1 week after 4th email, does NOT send.

6th email: set to send 1 week after 5th email, never sends.

7th email: set to send 1 week after 6th email, never sends.

6 REPLIES 6
Super User II
Super User II

Re: Autoresponder not working

@Jaclyn 

 

What autoresponder are you referring to - It sounds like you are describing something that is doing a drip campaign and may need an external cron job to trigger - 

 

If you could give me some more background perhaps I can help you out

 

 

GoDaddy Pro User - Managing over 300 WP Sites
New

Re: Autoresponder not working

@PL281  Thanks so much for your reply. To be honest, all of my auto-responders I have set up seem to be stuck from moving forward. =( People pay for my automated programs, they get the first email just fine, but then throughout the campaign the emails stop sending altogether within each campaign that is set up. So, they all need to be running per what is scheduled, I'm afraid I'm going to lose money in my business because of these glitches. Thanks so much for your help!

Super User II
Super User II

Re: Autoresponder not working

@Jaclyn

What program / platform are you using to send your auto replies ??

Is this WordPress / custom built / something else??

Are the future emails scheduled and just not sending or are they not scheduled??

GoDaddy Pro User - Managing over 300 WP Sites
New

Re: Autoresponder not working

@PL281 I am only using the GoDaddy template in my emails and only using GoDaddy's email campaign autoresponders. Yes, everything is scheduled and prepped to send, but they are not sending as of last week. So, sometime around last week the autoresponder just stopped working even though it says "running". They were working prior to last week. 

Super User II
Super User II
Solution

Re: Autoresponder not working

@Jaclyn 

 

So it sounds like you are using GoDaddy's Email Marketing Product - if that is the case and it was working and now it's not, you will have to call into support to have them look at the account

GoDaddy Pro User - Managing over 300 WP Sites
New

Re: Autoresponder not working

@PL281 Okay, thanks! Yeah, there is a glitch somewhere that's going on.

 

Have a great day!