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Can't receive emails

Hello, I created a few emails using WebMail on my hosting and wanted to use the cpanel webmail option to access it. I can send emails without any issues but unable to receive anyone. I tried doing a test from one of my own external emails and this is the error that I'm getting: 


550 Please turn on SMTP Authentication in your mail client. []:39968 is not permitted to relay through this server without authentication.

Can someone please tell me how can I fix this issue? This is really important for me.