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Cannot receive email from Web-based Email (Gmail, Outlook.com, etc.)

My hosted email cannot receive any email sent from web-based clients, such as Gmail or Outlook.  My email is hosted under SSL with the server information provided by GoDaddy.  Outgoing email is not a problem.  Also sending/receiving within the same domain is not a problem.

 

The emails sent from Gmail and Outlook.com are bounced back with the following error message: (Domain name is crossed out for privacy purposes)

 

Bounced back to Gmail:

 

Message not delivered
Your message couldn't be delivered to info@------------.com because the remote server is misconfigured. See technical details below for more information.
The response from the remote server was:

550 5.4.1 [info@---------------.com]: Recipient address rejected: Access denied [PU1APC01FT034.eop-APC01.prod.protection.outlook.com]


Final-Recipient: rfc822; info@---------------.com
Action: failed
Status: 5.4.1
Remote-MTA: dns; ---------------com.mail.protection.outlook.com. (65.55.88.10, the
 server for the domain ---------------.com.)
Diagnostic-Code: smtp; 550 5.4.1 [info@---------------.com]: Recipient address rejected: Access denied [PU1APC01FT034.eop-APC01.prod.protection.outlook.com]
Last-Attempt-Date: Fri, 13 Apr 2018 04:49:42 -0700 (PDT)

 

 

Bounced back to Outlook.com:

 

SG2APC01FT045.mail.protection.outlook.com rejected your message to the following email addresses:
info@-------------.com (info@-----------------.com)
Your message was rejected by the recipient's domain because the recipient's email address isn't listed in the domain's directory. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:
  • Send the message again - delete and retype the address before resending. If your email program automatically suggests an address to use, don't select it - type the complete email address.
  • Clear the recipient Auto-Complete List in your email program by following the steps in this article. Then resend the message.
For Email Administrators
Directory based edge blocking is enabled for the recipient's organization and the recipient wasn't found in their directory. If the sender is using the correct address but continues to experience the problem, contact the recipient's email admin and tell them about the problem. To fix this they should resynchronize their on-premises and cloud directories.


SG2APC01FT045.mail.protection.outlook.com gave this error:
[info@------------------.com]: Recipient address rejected: Access denied [SG2APC01FT045.eop-APC01.prod.protection.outlook.com] 

 






Diagnostic information for administrators:
Generating server: BN3NAM04HT199.mail.protection.outlook.com
info@-----------.com
SG2APC01FT045.mail.protection.outlook.com
Remote Server returned '550 5.4.1 [info@-----------.com]: Recipient address rejected: Access denied [SG2APC01FT045.eop-APC01.prod.protection.outlook.com]'
Original message headers:
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=outlook.com;
 s=selector1; h=FromSmiley Very HappyateSmiley Frustratedubject:Message-ID:Content-Type:MIME-Version;
 bh=NsY/+XpVxql+yHepdQGyMHWCugkS/C+2JLR6KKaqdjw=;
 b=K8S8BCc+Aeep4/Jw5OqBSaOSq/N55Q8Q/r/WOP1elzaFS2yy1dnzr5lLzbRoLArClqUQmU4xJ+6HKYAVwbaE3jNXpwSDhkZ9mnB9XKhZMw0BXo6M/W0VQHCSPZkxVYrM/32JefkvjjSYcloaFId3TrmgQDGaUfE+o5lZlx3vMlRXt5wCgrYE64aZUUPZnXtoug1GfvVIEecGoG/tXvaJxs2Vj8vMivRz5k7gvirU0dZNm9I8Xo58JAbe6VbDleljEISIbjyZ7ejqKYB90ugKf996ZQAOpdmxg72vd/C6iOkcGkOkRSaSFMRFMn5Rlf2FyxIfwQ0NdkblH/OT+gfgVQ==
Received: from BN3NAM04FT010.eop-NAM04.prod.protection.outlook.com
 (10.152.92.56) by BN3NAM04HT199.eop-NAM04.prod.protection.outlook.com
 (10.152.93.16) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.20.653.8; Sun, 15
 Apr 2018 10:06:36 +0000
Received: from CY4PR22MB0312.namprd22.prod.outlook.com (10.152.92.55) by
 BN3NAM04FT010.mail.protection.outlook.com (10.152.92.117) with Microsoft SMTP
 Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id
 15.20.653.8 via Frontend Transport; Sun, 15 Apr 2018 10:06:36 +0000
Received: from CY4PR22MB0312.namprd22.prod.outlook.com
 ([fe80::1521:97ec:b6a3:b1c9]) by CY4PR22MB0312.namprd22.prod.outlook.com
 ([fe80::1521:97ec:b6a3:b1c9%17]) with mapi id 15.20.0675.014; Sun, 15 Apr
 2018 10:06:36 +0000
 
Appreciate all the help and assistance you may provide.
 
Thank you.
 
Hidz
1 REPLY 1
Super User I Super User I
Super User I

Re: Cannot receive email from Web-based Email (Gmail, Outlook.com, etc.)

Looks like there is a misconfiguration of your MX records @Hidz? Have you double checked your settings? Is there a error that appears in your Email Control Center?

...turns out that my two cents is worth less or more depending on the current exchange rate.

roy darling *my posts seem a lot shorter in my head