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cbt
Novice

Cannot receive email (webmail and Outlook)

I set up my email (webmail and Outlook). I can SEND email but cannot RECEIVE any! I get a lengthy error message that boils down to "recipient not found." This even happens when I reply to a message sent from the account. Help!

27 REPLIES
Pro Community Founder Artisan Pro Community Founder Artisan
Pro Community Founder Artisan

Re: Cannot receive email (webmail and Outlook)

Without the exact error message to know exactly what is going on -- not being able to receive means we have either incoming server, port or password issues.  The error message you are receiving would clarify exactly what is the issue.

 

If e-mails are not landing in Webmail -- and the e-mail account is formally setup that is a technical issue for GoDaddy support to look into.

 

Here are all the settings for you to double-check:

 

https://www.godaddy.com/help/what-do-i-do-if-i-have-trouble-connecting-to-my-email-account-319

 

If you copy-n-pasted any settings, make sure you don't have an invisible trailing space -- that's enough to make things hiccup. "Recipient not found" indicates the server doesn't recognize the e-mail address being requested.  Make sure that the account you are checking is in fact setup exactly as it is entered in your e-mail program.

 

HTH! ;-)

 

 

Judith
"I find that the harder I work, the more luck I seem to have." ~ Thomas Jefferson
ECCGDL
Novice

Re: Cannot receive email (webmail and Outlook)

The link you sent doesn't work. 

 

Having problems also 

Pro Community Founder Artisan Pro Community Founder Artisan
Pro Community Founder Artisan

Re: Cannot receive email (webmail and Outlook)

Something freaky-deeky with the GoDaddy system/forum.  If you copy-n-paste the link in your browser's location bar you'll be good to go!

 

 

Judith
"I find that the harder I work, the more luck I seem to have." ~ Thomas Jefferson
Moderator
Moderator

Re: Cannot receive email (webmail and Outlook)

Hey @Muse,

Not sure what happened, but I had the link fixed for you. So anyone else reviewing this discussion should be able to click on it without being misdirected. Sorry for any mix up. 

 

CG - GoDaddy | Community Moderator
24/7 support available at x.co/247support
jbowman07
Novice

Cannot receive email (webmail and Outlook)

both webmail and outlook imap are not working. Cannot synch email and cannt login to webmail. Getting a cannot connect to the server message from outlook

Re: Cannot receive email (webmail and Outlook)

We had the same issue. FWIW, we're also having grief with Google and Gmail - but can get to websites without a problem. I suspect it's update related. It took a couple of reboots to get it going, but after the second reboot our Office programs started running normally again.

Employee
Employee

Re: Cannot receive email (webmail and Outlook)

Hello @jbowman07!

 

If you're not receiving email to Webmail, that sounds like there may be a deeper issue. Have you tried reaching out to our support team on this yet?

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support
Rhigg
Experienced

Re: Cannot receive email (webmail and Outlook)

My peer and I are having the exact same problem and we have separate Godaddy accounts.  I am on the west coast / android user and he is on the east coast / apple / mac user.  

 

I spoke with support and they said that their email is not designed to support full time sending and receiving and that they can't guarantee that all emails are sent and received.  Furthermore, they said that simple emails with subjects such as "test", "hey", "meeting", "update", etc.. are blocked on their servers.  They said that my emails were blocked for potentially being spam and I only had 20 emails to single recipients who I was having conversations with.  

 

As a result, I missed some critical updates to projects and a proposal to bid on a new job.  So, Godaddy's recommendation to me was to stop using their email system and to use Google Apps or Microsoft 365.  Given the price points and benefits, I chose to migrate to Google Apps, which has been absolutely stellar and their support is far superior.  

 

I'm very ashamed of using Godaddy all these years and should have made the switch a long time ago.  I actually think it's unethical for them to offer a service that they don't recommend using and blocks emails from going through.  In the end, I counted that 30% of my emails did not go through.

 

I wish you the best of luck, make the switch to Google

Nelvin
Novice

Re: Cannot receive email (webmail and Outlook)

I have tried several times, spending a good amount of time and money, yet your support team has not been able to help me resolve it. honestly, i regret using godaddy to host my website, as this has really cost me so much...

Please do you have any other most like solution? I have done everything i know, starting from DNS configuration and others...

sheriffekri
Novice

Re: Cannot receive email (webmail and Outlook)

Same problem, I receive this message:

Delivery to the following recipient failed permanently:

     sherif.fekri@jossoor.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain jossoor.com by smtp.secureserver.net. [68.178.213.37].

The error that the other server returned was:
550 5.1.1 <sherif.fekri@jossoor.com> Recipient not found.  <http://x.co/irbounce>

Employee
Employee

Re: Cannot receive email (webmail and Outlook)

Hello there @sheriffekri!

 

Thank you for posting. That error message means the recipient address doesn't exist. If you're still getting this error and you're certain the address exists, reach out to our support team to troubleshoot.

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support
Dunedin56
Novice

Re: Cannot receive email (webmail and Outlook)

 
ssalehi-12
Novice

Re: Cannot receive email (webmail and Outlook)

I cannot receive any email from sunday

hbw
Novice

Re: Cannot receive email (webmail and Outlook)

I want to add that I'm having the same exact problem (Outlook). I know the email exists because I can do these 2 things: 

 

- Send an email FROM that email address, it is received on the other end

- Send an email TO that email address, it comes to by inbox 

 

What doesn't work is: 

 

- Reply to an email FROM that email address, it bounces as "Recipient not found".

 

Last time I called support I was on the phone for an hour+ and they ultimately said I needed to call Microsoft. I'll try again but feeling discouraged that somehow reply-ing is blocked by some setting somewhere that I don't have access to... 

 

Thanks,

Heidi 

kmavenson
Novice

Re: Cannot receive email (webmail and Outlook)

Did you get your issue resolved?  I haven't received e-mail since Thursday.  

hbw
Novice

Re: Cannot receive email (webmail and Outlook)

I figured it out! If you have more than one MX record listed, try deleting the ones that don't point to outlook. That worked for me and after 6 months of being baffled by reply not working, it finally seems to work! 

GeraldVS
Novice

Re: Cannot receive email (webmail and Outlook)

Hello, 

 

I'm having many of the same issues.  Promblems persist receiving email from outlook, and customer support is not helpful.  The issue first appeared with Workspace webmail and constantly having to reset passwords.  

Spoke with customer support at least 20x about the issue.  They tell me it cannot be resolved and suggested that I purchase MS 360.  However, I also agree that it is strange, even unethical to offer a feature of my hosting account, which GoDaddy knows does not work.  In this case, Webmail, as well as Outlook.

 

Gerald 

HenryC
Novice

Re: Cannot receive email (webmail and Outlook)

Thank you for the honest answer with a solution. I have been with GoDaddy since 2010. I guess I can confidently move to Google knowing I have outgrown GoDaddy.

Allison
Novice

Re: Cannot receive email (webmail and Outlook)

Hello

 

Been having trouble for days now and am unable to send emails from outlook or in some cases webmail. See error message below

Hi. This is the qmail-send program at localhost.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<stephen@diabloboots.com>:
72.167.218.100 failed after I sent the message.
Remote host said: 552 aU4fdY2jnTPpr ::WBE:: Message rejected for spam or virus content :: Please include this entire message when contacting support :: v=2.1 cv=Eshy1XoA c=1 sm=1 tr=0 p=OPPZp0E-AAAA:8 a=C8GP6AzqT0BPB/YJFY8WvQ==:117 a=C8GP6AzqT0BPB/YJFY8WvQ==:17 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=azlyKxqpy4AA:10 a=Ahix3ypgMCAA:10 a=IkcTkHD0fZMA:10 a=G3gG6ho9WtcA:10 a=4KV2GR4t7ZvUvqwirmIA:9 a=w3FdzwZx9fnIApvW:21 a=zaW7PmhsHeORke74:21 a=af3xhZup94Bw9Qyn:21 a=QEXdDO2ut3YA:10 a=_W_S_7VecoQA:10 a=scd39AcMskcA:10 a=DMJ1oTC23MQA:10 a=k90hmMpGOn0NcnoFwkD_:22 :: 100.00

<info@dollyworldwide.com>:
72.167.218.100 failed after I sent the message.
Remote host said: 552 aU4fdnjqlRPVB ::WBE:: Message rejected for spam or virus content :: Please include this entire message when contacting support :: v=2.1 cv=HJdjbtZv c=1 sm=1 tr=0 p=OPPZp0E-AAAA:8 a=C8GP6AzqT0BPB/YJFY8WvQ==:117 a=C8GP6AzqT0BPB/YJFY8WvQ==:17 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=azlyKxqpy4AA:10 a=Ahix3ypgMCAA:10 a=IkcTkHD0fZMA:10 a=G3gG6ho9WtcA:10 a=4KV2GR4t7ZvUvqwirmIA:9 a=w3FdzwZx9fnIApvW:21 a=zaW7PmhsHeORke74:21 a=af3xhZup94Bw9Qyn:21 a=QEXdDO2ut3YA:10 a=_W_S_7VecoQA:10 a=scd39AcMskcA:10 a=DMJ1oTC23MQA:10 a=k90hmMpGOn0NcnoFwkD_:22 :: 100.00

Cannot receive e-mails but can send

Hello,

I am unable to recieve any e-mails expect ones from @noreply-godaddy.

Domain I'm using : @sadpugstudios.com

Any idea what's wrong? MX records perhaps? GoDaddy gave me an option to Office365, I clicked yes that's it. It didn't say I need to change MX records, and where that can be done if need be.

BigRick702
Novice

Not receiving emails

A few clients have said that they have tried to send me an email and that it says that they don't have a valid email when clearly it is... What is going on? Right now I am just wanting to use my personal email but nothing is being sent to me
AdnanShaikh
Skilled

Re: Not receiving emails

when you say personal email do you mean, gmail or aol email address or is it abcd@domain.com?

BigRick702
Novice

Re: Not receiving emails

I am using my personal email address with yahoo but I think my problem is that I haven't setup my email. I figured that once I signed up and bought my domain from you guys that was already setup but I guess not. I just got a domain email with zoho and I am not really sure how to add it to here..
Dupeddaddy
Novice

Re: Cannot receive email (webmail and Outlook)

Yep, I've pretty much given up all hope in attempting to get godaddy to align in a way that I  (or anyone with a domain) communicates. I'm flabbergasted how they can offer an "empty box" in the form of email forwarding.

 

It says I have 100 of them... yeesh guys why not say I have over 100 trillion? Sounds much more impressive, imo.

 

Frustrated and feeling duped.

Dupeddaddy
Novice

Re: Cannot receive email (webmail and Outlook)

Yep... Its been OVER A YEAR for me. Once they got your cash, you get their ...

candras
Novice

Re: Cannot receive email (webmail and Outlook)

I subscribe... i can't receive emails ... I can send but not receive.. I've tried all webmail accounts and when i send back an email from gmail to my domain info@ i get nothing back!!!!!!@!@!@£!@ 

 

 

 

Employee
Employee
Solution

Re: Cannot receive email (webmail and Outlook)

Hi @cbt , Thank you for being a part of GoDaddy Community!

 

If your DNS is updated to your GoDaddy email's correct MX settings (listed below), we will need to know the exact bounce back and error you're receiving to best determine a correct solution.  Here is a guide on some of the bounce backs you could be receiving: 

 

https://uk.godaddy.com/help/what-does-my-email-bounceback-mean-3568  

 

For further assistance with these bounces, I suggest contacting our 24/7 support team so that they can access your account to assist you further.  

 

Workspace MX Records: 

You can locate your Workspace MX records in the Workspace Webmail in the 'Help' tab. 

Office365 MX Records: 

Located in your Office365 Dashboard under 'Recheck your DNS' 

CPanel MX Records: 

Host Name: @ 

Points To: mail.your domain name, For example: mail.coolexample.com 

Priority: 0 

 

Hope this helps! 

Ashley M. - GoDaddy | Community Moderator
24/7 Support Available at 480-505-8877