Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot receive own email messages

Out of the blue, we are suddenly unable to receive email messages that we send from our email address to to our own inbox.  We watch them hit the inboxes in Microsoft 365 and Outlook and then disappear from each within a fraction of a second.  They appear in the sent boxes of M365 and Outlook, but are no where to be found otherwise.  This is a sudden occurrence after successfully being able to send messages to ourselves via the "to", "cc", and "bcc" fields until now.  Thank you, kindly, for any assistance you can provide.

Super User I



Did you make any changes to your settings or add any filters or rules?  Sometimes they have unintended consequences. That is the only thing I can think of that would redirect emails.  You can check if there is something in place causing this by going to the File tab > Manage Rules & Alerts.  😉


"Good things happen to those who hustle." ~ Anaïs Nin