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Cpanel Webmail not receiving E-mails

I can send e-mails and receive them from a cpanel webmail address to my other cpanel webmail address without failure.  If I send e-mails from gmail to the my cpanel email addresses, none of it gets received in the inbox. Anyone know the issue?

Community Manager
Community Manager

Re: Cpanel Webmail not receiving E-mails

Hi @edwardyi. Welcome to GoDaddy Community! My guess would be that you do not have the correct MX records for your domain. If the addresses you're able to send to and receive from are all on cPanel, it doesn't need to look up DNS records to deliver mail. However, external mail servers do and therefore wouldn't be able to send to the addresses if the MX records were wrong. Take a look at this article, which explains the right DNS records to use for domains hosted on cPanel. You can find information on editing records here


JesseW - GoDaddy | Community Manager | 24/7 support available at | Remember to choose a solution and give kudos.