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Cpanel email: receiving email but not sending

Hi,

 

So I recently purchased a shared hosting account a domain in godaddy. I have created an email address in cpanel and configured it in mac os mail app. 

 

Initially I was having trouble with sending and receiving email so I found a solution in the forum about selecting local exchanger from email routing section of cpanel which was initially set to remote exchanger. I did that and now I am receiving emails from other domain email addresses but the emails I am sending are still not being received by email addresses on other domains.

 

I have tried using the webmail client inside cpanel, didn't work. I have not touched any dns or mx settings.

 

Please help.

10 REPLIES 10
Super User III
Super User III

Re: Cpanel email: receiving email but not sending

@rizzi 

 

Can you post your domain name so we can take a look at the settings.



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New

Re: Cpanel email: receiving email but not sending

Yes, it is empiricadigital.com

Super User III
Super User III

Re: Cpanel email: receiving email but not sending

@rizzi 

 

When I did a DNS lookup there is no MX record setup for the domain

https://mxtoolbox.com/SuperTool.aspx?action=mx%3aempiricadigital.com&run=toolpage

 

You can add a CNAME to the GoDaddy dns for mail points to @

then you would set the MX record to be mail.empiricadigital.com



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Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

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New

Re: Cpanel email: receiving email but not sending

Can you like me to a Godaddy guide explaining the process? I know where I can edit the records, I'd like to know what exactly to enter there so I don't mess it up.

New

Re: Cpanel email: receiving email but not sending

Or if you could spare the time to share the exact entries?

Highlighted
Super User III
Super User III
Solution

Re: Cpanel email: receiving email but not sending

@rizzi 

 

Step 1) Goto https://dcc.godaddy.com 

Step 2) Hover over the 3 dots next to your domain and then select manage dns

Step 3) Click the Add link and select CNAME
Host = mail

Points to = @

TTL = custom / 600

Click save

Step 4) Click the Add Link and select MX

Host = @

Points to = mail.empiricadigital.com

Priority = 10

TTL = custom / 600

Click save

 

You should now be able to send and receive email from your domain

 

 



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

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New

Re: Cpanel email: receiving email but not sending

Screenshot 2019-07-26 at 2.48.29 AM.png

Moderator
Moderator
Solution

Re: Cpanel email: receiving email but not sending

Hi @rizzi,

 

Welcome to the Community!

Small correction to the previous instruction...

Make "mail" an A record, instead of a CName for cPanel email. 

 

A Record       @            Your account's IP address

A Record       mail         Your account's IP address

CNAME         www        @

MX (host)      @            mail.empiricadigital.com      0 (priority)

 

 

 

 

TLH - GoDaddy | Community Moderator
Supporting you at x.co/247support
New

Re: Cpanel email: receiving email but not sending

This worked! Thank you very much!

Community Manager
Community Manager

Re: Cpanel email: receiving email but not sending

Just a small clarification. I added @PL281's response as a solution as well because you can usually have a CNAME for mail that points to @. However, if that isn't working, creating an A record is the best option. Our support docs suggest an A record, but both are possible. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.