I have purchased a Microsoft Business Premium upgrade which includes 5 downloads of Office to 5 computers. In my account dashboard, it shows only 1 download to my Windows Machine. However, after downloading to my Mac, it does't update. When I click on excel in my Mac applications folder, it asks for a license number. Please advise.
Solved! Go to Solution.
In office for the mac, it should ask you to "login" to your office 365 account which will then authenticate the license. It is possible you are logged into a different email account in excel vs the one linked with the Office 365 account
You should see a screen similar to the one below and that is where you would sign in
Once your issue is resolved,
please be sure to come back and click accept for the solution
Thanks for your response however, I was able to find the solution myself which is: Go to App Store and select the Office 365 Suite and download it. It will say that is was purchased. Once downloaded, open excel, it will show that there is no license, there will be a choice to use a different account, click on it, then the go daddy office 365 login will appear. Enter creditials and all the office applications will update. On the 365 Dashboard, it will show the download as being to the Mac.
Do not try to download from the Go Daddy Office 365. This will not work even though support had me do that till I figured it out myself.