cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Email Address of Recipient Disappears After Sending

I'll try and explain this as well as I can:

 

I have one recipient I have been trying to send emails to, where - upon hitting "send" and looking in the "Sent Items" folder - the email itself is there, but the email address has disappeared and the "Sent to" line is totally blank. It has sent to the anyone who has been CC'd on the email, but I'm not sure about this other person.

 

I am not getting a bounceback, and I have sent correspondences with this person in the past that they have received. Is there a bug on my end, or has my email address been blocked? I'm sort of at a loss here.

9 REPLIES 9
Super User III
Super User III

Re: Email Address of Recipient Disappears After Sending

@JP14 

 

1) What email platform are you using

2) Is this in webmail or your local computer (like outlook)

 



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Re: Email Address of Recipient Disappears After Sending

1) Could you elaborate? I'm not sure I understand.

2) I'm using webmail on my browser

Super User III
Super User III

Re: Email Address of Recipient Disappears After Sending

@JP14

I’m trying to find out if your email is on the GoDaddy Workspace email, cPanel email or something else.

Have you tried to log in via a different browser and see if the name still is gone??


I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Highlighted

Re: Email Address of Recipient Disappears After Sending

Oh I see! Yes, I'm using the Godaddy Workspace email.

 

I just tried loading it on a different browser and the name is still gone.

Super User III
Super User III

Re: Email Address of Recipient Disappears After Sending

@JP14 

 

This seems very strange - a couple of things 

1) Can you post a screen shot

2) Do you happen to have this email in your address book without a name?



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Re: Email Address of Recipient Disappears After Sending

incomplete.png

Here's what I'm looking at in the "sent items" folder. They do have a name in my address book.

Super User III
Super User III

Re: Email Address of Recipient Disappears After Sending

@JP14 

 

That is definitely a first for me seeing that - have you tried to toggle between classic view and new view and see if that fixes it - If not you'll have to reach out to GoDaddy support as it maybe something in your account itself



I am a GoDaddy End User - Just Like You
Check out my site! | I currently manage over 300 WordPress Websites
* Please note that I offer free advice on this forum. If you would like personalized help, please contact me. Otherwise, please ask your question in the proper forum so the answer can assist EVERYONE in the community and not just you. Thanks! *

Once your issue is resolved,
please be sure to come back and click accept for the solution

Get Better Support on the Community Boards!
Etiquette When Asking for Help from the Community

Re: Email Address of Recipient Disappears After Sending

I will give that a shot!

Re: Email Address of Recipient Disappears After Sending

I noticed this too. When I use webmail and send an email to a new email address that email is not saved automatically in address book for future emails. So What I would like to do is email the same person again in the future.

 

However I am guessing this maybe be hacked to create alias identities and when you attempt to email that saved email address it may be spoof somehow. Also my IP LOGIN history is deleted.

 

I would like to disable email deletion and the right click pop up options for my domain bitsfit.com