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OliMoo
Novice

Email attachments not working

Hi there,

 

I´ve been experiencing some issues with my email recently (some emails going into clients junk folders etc) and now I can´t add attachments to new emails or current conversations.

When I hover over the ´add attachment´ the little hand usually appears but there´s nothing. Can anyone advise?

 

Thanks

2 REPLIES
Moderator
Moderator

Re: Email attachments not working

Hello @OliMoo!

 

Thank you for posting. The first place to start with this type of issue is to clear your browser's cache and cookies. If the issue persists, I'd take a look to see if you have any addons in your browser. If you do, disable them and then see if you still have the trouble. If that fixes it, or doesn't, please reach out to our support team. If a specific addon is causing trouble with Web-Based Email, we'd need to know to make our devs aware and if the addon is not the problem, I'd like our team to troubleshoot further with you to discover the cause. 

 

Heather - GoDaddy | Community Moderator
24/7 support available at x.co/247support
OliMoo
Novice

Re: Email attachments not working

Hi Heather,

 

Yes that’s worked! Thanks so much for your help. I really appreciate it.

 

All the best,

OliMoo