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Email issues when hosted by GoDaddy sends but wont receive

First time using GoDaddy to host both the web services and email. Email sends out fine, but I can't receive anything and I receive bounce back containing one of several errors.

Current DNS settings for crushcraving.com - note the website and domain are both through GoDaddy

Records

Last updated 8/18/2019 1:56 PM
Type Name Value TTL Actions
a@107.180.46.16010800 secondsEdit
aadmin107.180.46.16010800 secondsEdit
amail107.180.46.16010800 secondsEdit
cnamecpanel@10800 secondsEdit
cnameeemail.secureserver.net1 HourEdit
cnameemailemail.secureserver.net1 HourEdit
cnameftp@1 HourEdit
cnameimapimap.secureserver.net1 HourEdit
cnamemobilemailmobilemail-v01.prod.mesa1.secureserver.net1 HourEdit
cnamepdamobilemail-v01.prod.mesa1.secureserver.net1 HourEdit
cnamepoppop.secureserver.net1 HourEdit
cnamesmtpsmtp.secureserver.net1 HourEdit
cnamewebdisk@10800 secondsEdit
cnamewebdisk.admin@10800 secondsEdit
cnamewebmailwebmail.secureserver.net1 HourEdit
cnamewhm@10800 secondsEdit
cnamewww@10800 secondsEdit
cnamewww.admin@10800 secondsEdit
cname_domainconnect_domainconnect.ss.domaincontrol.com1 HourEdit
mx@smtp.secureserver.net (Priority: 0)

1 Hour

Type Name Value TTL Actions

mx@mailstore1.secureserver.net (Priority: 10)1 HourEdit
ns@ns35.domaincontrol.com1 Hour 
ns@ns36.domaincontrol.com1 Hour 
soa@Primary nameserver: ns35.domaincontrol.com.

1 Hour

 
   

 

 

 

One of errors returned show a completely IP then the default GoDaddy setup

<vickiegriffith@crushcravings.com>: host smtp.secureserver.net[68.178.213.203]

    said: 550 5.1.1 <vickiegriffith@crushcravings.com> Recipient not found.

    <http://x.co/irbounce> (in reply to RCPT TO command)

 

<vickiegriffith@crushcravings.com>: host smtp.secureserver.net[72.167.238.29]

    said: 550 5.1.1 <vickiegriffith@crushcravings.com> Recipient not found.

    <http://x.co/irbounce> (in reply to RCPT TO command)

 

<vickiegriffith@crushcravings.com>: host smtp.secureserver.net[68.178.213.203]

    said: 550 5.1.1 <vickiegriffith@crushcravings.com> Recipient not found.

    <http://x.co/irbounce> (in reply to RCPT TO command)

 

MXToolbox shows my domain crushcravings.com MX to be this

 

  IP Address TTL  
0smtp.secureserver.net68.178.213.203
GoDaddy.com, LLC (AS26496)
60 minBlacklist Check      SMTP Test
10mailstore1.secureserver.net68.178.213.243
GoDaddy.com, LLC (AS26496)

 

 

 

1 REPLY 1
Super User III
Super User III
Solution

Re: Email issues when hosted by GoDaddy sends but wont receive

@LordGarthos 

 

Based on your MX records from LeafDNS, you're using Workspace email. Is that correct? This is usually just a simple fix that needs to be corrected in cPanel itself. 

 

Log into your cPanel and go to Email Routing. Select your domain and make sure it's set up Remote Mail Exchanger if you're not using cPanel email itself. 

 

That usually sorts this issue but if this doesn't correct the issue, let us know. 



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