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Email not working with Thunderbird IMP, but works with POP

Is the IMAP server working properly?  I've been trying to get email working in Thunderbird using IMAP.  It works with POP.  I assume that the same credentials are used for both.  I've been using the server listed in Workspace Email help (

Incoming (IMAP) port 993 port 465
Community Manager

Hi @OperaNH. Thanks for being part of GoDaddy Community! That would be correct if you have a US Workspace Email email plan. If you have a plan in a different region, you should use one of the following:

  • EU plan
  • AP plan

Hope that helps. If not, feel free to provide more information. Others in the community may be able to provide you with additional suggestions.


JesseW - GoDaddy | Community Manager | 24/7 support available at | Remember to choose a solution and give likes.