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Email rejection - 552 5.2.0 Invalid 7bit DATA

People are tring to email me and they are getting back. Notice the time in the message is UTC+2, while we live in UTC-4.
(I censored the ip that the email originated from)


This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:


SMTP error from remote server for TEXT command, host: smtp.secureserver.net (68.178.213.203) reason: 552 5.2.0 Invalid 7bit DATA

 
--- The header of the original message is following. ---
 
Received: from [192.168.1.151] ([98.110.xxx.xxx]) by mail.gmx.com (mrgmxus001
[74.208.5.15]) with ESMTPSA (Nemesis) id 0MS59w-1gC6X342lW-00TBZb; Sat, 29
Sep 2018 00:08:20 +0200


 

3 REPLIES 3
Community Manager
Community Manager

Re: Email rejection - 552 5.2.0 Invalid 7bit DATA

Hi @amccombs. Thanks for being part of GoDaddy Community! Based on what you've said, it sounds like people that are emailing you are receiving this error. This is not one I've seen before, but I did find some information online that suggests it's an issue with the email composer the sender is using. Hope that helps. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.

Re: Email rejection - 552 5.2.0 Invalid 7bit DATA

Thanks, I'll attempt to try to have them change it, not sure how to do that yet.

--

However, the email bounce back on Sept 28 2018 had error

SMTP error from remote server for TEXT command, host: smtp.secureserver.net (68.178.213.203) reason: 552 5.2.0 Invalid 7bit DATA

the bounced email also attached the original headers and the headers said

 

Content-Type: text/plain; charset=utf-8; format=flowed 
Content-Language: en-US
Content-Transfer-Encoding: 8bit

--

There was a successful email on Sept 4 2018 with the same header information:

Content-Type: text/plain; charset=utf-8; format=flowed
Content-Transfer-Encoding: 8bit
Content-Language: en-US

--

Summary: the email had 8bit however the godaddy server error said invalid 7bit.

Community Manager
Community Manager

Re: Email rejection - 552 5.2.0 Invalid 7bit DATA

@amccombs - Hmm. If this is still happening, then I'd suggest connecting with our customer care team with a bounceback from the last 24 hours showing the error. They can probably have our advanced team take a closer look at what's happening. 

 

JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give kudos.