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Email relays did not reset

One of my 5 email accounts has not reset the number of relays used for several days.  What triggers the reset and why did this account not reset?

2 REPLIES 2
MPC
Community Team
Community Team

The relays are reset every night at Midnight.  Have you tried changing your password on the chance that your relays are being spoofed?  If you change your password and you get the same result with no new relays after 24 hours, please give our live support teams a call so we can investigate this in more detail.  Thanks.  

 

MPC

The email relays DO NOT reset every night at midnight.  i just got off the phone with support who repeated several times that the relays reset on a rolling 24 hour basis so if you exceed the relay limit at 10am on a Monday, they will not reset until 10am on Tuesday.