cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution
New

Email server returning Authentication Failed errors

For the past 7 hours or so, I'm getting "authentication failed" messages when trying to retrieve my domain mail from *.prod.ia2.secureserver.net. I have gmail setup to fetch my domain email and I can also do it directly in my local client. Both are failing. I've made no changes to email settings. If I log into my account via cpanel and go into my email via the Horde interface, it tells me "User xxxx@mydomain.com is not authorized for mail".  GoDaddy has obviously broken something on their email servers in the past few hours.

4 REPLIES 4
New

Re: Email server returning Authentication Failed errors

I even tried resetting my email password in the cpanel interface but neither Horde nor Roundcube will let me login. Horde still says "user not authorized" and Roundcube says "login failed". How is it that I'm the only one (apparently) having this problem today?

Highlighted
New
Solution

Re: Email server returning Authentication Failed errors

Working again now. Apparently whoever is in charge of the email server woke up in the past 30 minutes.

New

Re: Email server returning Authentication Failed errors

I'm experiencing the same problems.  cPanel email was working fine both using webmail and my email client until about an hour ago.  Now I am getting the same error messages described above with Roundcube and Horde, and cannot connect via my email client.

New

Re: Email server returning Authentication Failed errors

My email just started working again, after a 7 hour outage.