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Emails being delayed at relay server or our VPS

We recently move one of our client's VPS to godaddy (8 GB, CPanel, CentOS). The website we are using the VPS for, sends out OTPs and passwords.

 

Every email is being delayed at godaddy relay servers (p3plsmtps2ded03.prod.phx3.secureserver.net and alternatives) for over 1 minute, as analyzed by mail headers. I have tried speaking to multiple support executives, however they are busy making excuses, rather than supporting.

 

Community support is our last resort, before we move out of Godaddy as we are loosing our credibility. Waiting for over a minute for every single transaction is frustrating, more so when previous server used to deliver emails in a fraction of second.

 

The SPF settings are perfect, MX server is set up properly, EXIM settings are correct and since last 23 days, we have tried everything we could do to get the issue resolved.

 

Following is a email header example:

===============================================================

Delivered-To: <gmailUserName>@gmail.com
Received: by 10.100.157.164 with SMTP id v33csp444665pjv;
        Wed, 14 Jun 2017 18:54:31 -0700 (PDT)
X-Received: by 10.99.189.18 with SMTP id a18mr2884991pgf.195.1497491671290;
        Wed, 14 Jun 2017 18:54:31 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1497491671; cv=none;
        d=google.com; s=arc-20160816;
        b=HhDV06gcQFfVgONRmij4PTTcfiNNf6XcbSmwGpzvKGFwN7Vio4013ggj0Ueaz9Er0K
         FAFlX/L8yutjhP0VmzkP8hYbfr9J9JPAVgw3A8XtMGdTknePQ5PfrcpWY9iC6BWSlsIn
         P33xM1wqHgFYiB2QKljnkMVJ0wGHnadb8Wb1z/vKwYwGYurCcNqAaqaGGj2r9u9a6Hn5
         non5m5iS1ZDP0vHZ9soCH065w5XwUcXJfFa5YRrHuArp9mk6+zLD3TG0zgnbt+3BZHJU
         NwBd/dmYOsB5ruaR3XfSl4j3rzeA8svyKivwXr9L7TejQB5tbSioHWcWKvVhdHyVxNVw
         ZdTA==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=mime-version:message-id:subject:reply-to:from:to:date
         :arc-authentication-results;
        bh=0pv9YvJfheZ0udx/NRmh1/QZ+C66GGAsBb1V507X1Xw=;
        b=ZOqLiZlTcc/I6FubrPcanE8jOIDUWwhpLNPpV4vdlmZ7U2faiKj2BIKjOkWROBbeaJ
         TVq2ZOKs3XSyFUlCPv/VArF+jnU8QAN7HtshUip8u8R0bmlHhrmSr+oRmPMQsYWxsXUa
         wxL+qY/zqtgkeMvlM1Z0P571OupOhThsx0kAePCxLwGzIwuyk/n+PxjT5evTHtzMroWv
         HTbe4w74frflKmVXDQ02fXYO9QAzOuSb2mb0M2yBkVIXHqZV0EVj72sQUKZQZ16W6K7P
         EaDGLM5WZL4Vjiit9KhDgZNgaJf1sO+L513NSv7hvqOu2EJKOLBLEA0bQ3g+VyzaBPXx
         89FQ==
ARC-Authentication-Results: i=1; mx.google.com;
       spf=pass (google.com: domain of donotreply@<domianName>.net designates 208.109.80.52 as permitted sender) smtp.mailfrom=donotreply@<domianName>.net
Return-Path: <donotreply@<domianName>.net>
Received: from p3plsmtpout002.prod.phx3.secureserver.net (p3plsmtpout002.prod.phx3.secureserver.net. [208.109.80.52])
        by mx.google.com with ESMTPS id r7si1225581plj.437.2017.06.14.18.54.31
        for <<gmailUserName>@gmail.com>
        (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
        Wed, 14 Jun 2017 18:54:31 -0700 (PDT)
Received-SPF: pass (google.com: domain of donotreply@<domianName>.net designates 208.109.80.52 as permitted sender) client-ip=208.109.80.52;
Authentication-Results: mx.google.com;
       spf=pass (google.com: domain of donotreply@<domianName>.net designates 208.109.80.52 as permitted sender) smtp.mailfrom=donotreply@<domianName>.net
Received: from s166-62-35-14.secureserver.net ([166.xx.xx.14]) by : HOSTING RELAY : with SMTP id LJyUd319w7sFGLJyUdih6D; Wed, 14 Jun 2017 18:53:30 -0700
x-originating-ip: 166.xx.xx.14
Received: from [166.xx.xx.14] (port=45377 helo=www.<domianName>.net) by s166-62-35-14.secureserver.net with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89) (envelope-from <donotreply@<domianName>.net>) id 1dLJyU-0004gF-QP for <gmailUserName>@gmail.com; Thu, 15 Jun 2017 01:53:30 +0000
Date: Thu, 15 Jun 2017 01:53:30 +0000
To: <gmailUserName>@gmail.com
From: <domianName> <donotreply@<domianName>.net>
Reply-To: Support <donotreply@<domianName>.net>
Subject: Your OTP from <domianName>.net
Message-ID: <0635e0f996e9a740ec1d941a35e0e16c@www.<domianName>.net>
X-Mailer: PHPMailer 5.2.17 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/html; charset=iso-8859-1
X-CMAE-Envelope: MS4wfE5cjdUf/UvgizIjvK475WWSMf33w/91LquKB4YVhZ3kX/STuvm6pM0iUycBd/bWlAS96ZveK8FsVUeOqZhfsdAPLJ3uphThTHPJTltqGcXPekQTqFvY ArpX9O7Znj5kf5wQnkLDPdKpvVt/pp/AVhEkXxBgEQd6W4jPzAnAS259SsOCAB+SUF/u2DX9mIN04+x+IzKMAWsavNCdY91yzOM=

===============================================================

 

Following is the code being used (worked perfectly with previous provider) :

===============================================================

function sendpmail($smto, $smsub, $smbody, $smfrom,$frmpwd)
{
require_once 'PHPMailer/PHPMailerAutoload.php';
$mail = new PHPMailer;
$mail->isSMTP();                                      // Set mailer to use SMTP
$mail->Host = 'mail.<domianName>.net';  // Specify main and backup SMTP servers
$mail->SMTPAuth = true;                               // Enable SMTP authentication
$mail->Username = $smfrom;                 // SMTP username
$mail->Password = $frmpwd;                           // SMTP password
$mail->SMTPSecure = 'ssl';                            // Enable TLS encryption, `ssl` also accepted
$mail->Port = 465;                                    // TCP port to connect to
$mail->setFrom($smfrom, '<domianName>');
$mail->addAddress($smto);               // Name is optional
$mail->addReplyTo($smfrom, 'Support');
$mail->isHTML(true);                                  // Set email format to HTML

$mail->Subject = $smsub;
$mail->Body    = $smbody;
if(!$mail->send()) {
    return 'Mailer Error: ' . $mail->ErrorInfo;
} else {
    return 'Message has been sent';
}
}

===============================================================

 

Any support / suggestion would be appreciated.

Regards

1 REPLY 1
New

Re: Emails being delayed at relay server or our VPS

Same issue with our dedicated server. Did you find a way to solve this?