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    emilli
    New
    ‎12-18-2018 03:23 PM
    ‎12-18-2018 03:23 PM

    Exchange Email Issues with iPhone (iOS12.1.2)

    My exchange email (in the standard Apple Mail app) worked great up until about two weeks ago.  Now, it constantly asks me to go into my settings to update my password.  I've tried to delete and re-establish the exchange account on my phone but to no resolve. This is not an issue with the actual email account. GoDaddy says they've received several complaints about this in the last few weeks but it's not their problem...it's an Apple problem.  One would think that GoDaddy would communicate with Apple about this issue, but it doesn't sound that is occurring. GoDaddy's only solution is to use Outlook on my phone but I don't want to do that since I manage five separate email accounts and would like everything to come into Mail like I had before. I've frustrated that this just started and somebody seems to have a resolution.

     

    Has anyone else experienced this issue?

    5 REPLIES 5
    JesseW
    Community Manager
    Community Manager
    ‎12-19-2018 08:45 AM
    ‎12-19-2018 08:45 AM

    Hi @emilli. Thanks for being part of GoDaddy Community! I haven't heard of any issues with recent iOS updates. One thing you could check is whether your keychain has the right password. If you changed the password for the email account, you'll need to make sure the correct password is in your keychain in iOS. If that's not the issue, then it could also be a problem with the token for the address in Office 365. That would need to be tested by our advanced team. You would need to connect with customer care once more to have that done. Sorry Man Sad

     

    JesseW - GoDaddy | Community Manager | 24/7 support available at x.co/247support | Remember to choose a solution and give likes.
    0 Likes
    CANY_Property
    New
    In response to JesseW
    ‎04-09-2019 12:48 PM
    ‎04-09-2019 12:48 PM

    I have been having the same issue, my iPhone and iPad keep requesting password, I have entered the password manually and able to access accounts in O365 until it asks again for passwords. I have deleted the account and reentered with no fix.
    0 Likes
    Nicholej
    New
    ‎04-10-2019 07:17 AM
    ‎04-10-2019 07:17 AM

    I also had this problem for a month. So annoying. As of today after the latest apple update last night so far so good. But I will post back if it occurs again.
    Nicholej
    New
    In response to Nicholej
    ‎04-10-2019 02:17 PM
    ‎04-10-2019 02:17 PM

    Nope. Still happening. It will literally ask me every 5 seconds while I am in the mail app!!
    0 Likes
    emilli
    New
    In response to Nicholej
    ‎04-10-2019 02:26 PM
    ‎04-10-2019 02:26 PM

    Thanks for the update. I won't try to add my exchange email back in to Mail because I'd probably throw my phone out the window. I've been checking my exchange email via the Outlook app and that's been working. It just stinks toggling between two different apps vs. how it used to be of having everything come in to the same location.

    0 Likes