How do I change the email type?

[MuhammadMzn]

Hello and good morning from Malaysia.

I currently own 3 online essentials emails. However I would like to downgrade to Email Essentials since I hardly use the added features of Online Essentials.

How do I do this? The community's assistance is greatly appreciated.

Regards,

Muhammad

[Heather · Accepted solution]

Hello @MuhammadMzn!

Thank you for posting! Those are 2 different types of email service so it's not possible to downgrade from one to the other. You would need to cancel your Online Essentials for that domain and then purchase Email Essentials for it. Be sure to backup your emails first.  

[MuhammadMzn]

Hi Heather, 

Thank you for the kind reply. My next steps will be (Correct me if I'm wrong);

i. back up my emails to another address like gmail(for example)

ii. cancel my online essentials accounts

iii. purchase email essentials accounts

iv. transfer backed up emails to the new email essentials accounts.

Your kind assistance is greatly appreciated.

[Heather]

Hi @MuhammadMzn!

Thank you for your reply. You would want to back your email up to an email client (Outlook, etc.) of some sort. That's really the only way to save your emails so they don't get lost when your address is removed and then recreated. The rest is correct. I'd recommend reaching out to our live support team so they can walk you through all this. 

[MuhammadMzn]

Dear Heather,

I will contact the live support team per your suggestion.

Many thanks for your kind assistance.

[ShaunandHelen]

How do you change your starter email to a permanent one? I don’t want it to expire. I want it to roll on with my renewals

[JennH · Accepted solution]

Hello @ShaunandHelen!

Thank you for posting! The Starter Email plan is a free email that came with another product purchase. The email plan should automatically renew as long as you have that option selected in your account.

You can check and change the auto renew status here:

https://www.godaddy.com/help/turn-on-auto-renew-20007

I'd recommend reaching out to our live support team, so they can walk you through this process.